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KingCom Tablet FAQ

 

Features

1. What is a KingCom Joypad Tablet PC?

Ans. KingCom tablet PC is designed and manufactured by Taiwan Company and it’s with amazing functions of multimedia player, e-book, mobile internet, game console and PC.

2. What type of music files can it play?

Ans. MP2, MP3, WAV, AAC, WMA

3. What type of photo files can I view on my device?

Ans. JPG, JPEG, BMP, PNG

4. What type of Video Files can it play?

Ans. MPEG 1/2/4, MJPG, H263, H264. In addition to H264 which is supported by (729 x 480) resolution.

5. Can I use USB drives?

Ans. Yes

6. How long the battery can last if I watch video or play games?

Ans. A fully charged battery can last for 2-3 hours. Standby mode can last up to 10 hours.

7. What is the capacity of internal memory?

Ans. 2GB but expandable up to 32GB thru Micro SD.

8. Which media cards are compatible with my Device?

Ans. Micro-SD memory card

9. Does JoyPad 71/81 support GPS? Can I use JoyPad to navigate while driving?

Ans. No. JoyPad 71/81 does not support GPS. But you still can use Google map through internet.

10. Can I run Windows software’s on my tablet?

Ans. No. JoyPad 71 / 81 is designed for the Android operating system and does not support applications for Microsoft Windows.

11. How much does the tablet weigh?

Ans. JoyPad 71 weighs 320 grams; JoyPad 81 weighs 469 grams or about 0.93 pounds.

12. What is the memory capacity of my tablet?

Ans. JoyPad 71 / 81 is equipped with 256MB RAM and 2GB ROM. External micro SD card is  supported to expandable storage up to 32GB (Class 2, Class 4, or Class 6).

13. What accessories are available?

Ans. The JoyPad 71 / 81 ships with all available accessories, including USB adapter, and charger. You might also consider to purchase optional accessory like stylus, leather case, Etc.

14. Does JoyPad 71/81 support GPS? Can I navigate with Google Maps?

Ans. No. GPS function is not supported in JoyPad 71/81 hardware. So, you can't navigate with Google Maps while you driving. But you can install Google Maps for browsing only.

 

Android

15. What is the operating system?

Ans. The JoyPad 71 / 81 runs Android 2.2 operating system.

16. What does the Menu button do?

Ans. The menu button displays an optional context menu within certain applications.

17. What does the Home button do?

Ans. The home button will return you to the Home screen.

18. What does the Back button do?

Ans. The Back button will take you to the previous screen or menu. From an applications home screen, the back button will exit the application.

19. What does the Property button do?

Ans. The Property button will show additional menu/functions/information about the icon or application.

20. How do I add shortcut on the Android Home screen?

Ans. Press an empty area on the desktop for about three seconds to open the "Add to Home screen" menu. Select Shortcuts > Application > then choose the appropriate application. Alternately, long press on an icon in the application menu to drag-and-drop a shortcut

21. How do I customize the Android desktop?

Ans. Press an empty area on the desktop for about three seconds to open the "add to Home screen" menu. This menu allows you to change the wallpaper, add widgets, create folders for organizing data, and create shortcuts to your favorite contents, internet book.

22. How do I delete a shortcut from my home screen?

Ans. Press the icon for 3 seconds, then drag the icon into the trash can and the shortcut will be deleted. This only deletes the shortcut, not the application itself.

23. How do I access recently used applications?

Ans. Press and hold the HOME icon at the top left coder for 3 seconds to display the most recently used application. Tap on an icon to open the app.

24. How do I switch between home screens?

Ans. Tap the [Home] icon at the top left corner, then slide on the screen with your finger to switch to the next screen

25. How do I uninstall apps?

Ans. Tap the Settings > Applications > Manage Applications > Downloaded and from there select app and press Uninstall.

26. What is live wallpaper?

Ans. There is no live wallpaper features in JoyPad. But you can find some other live wallpaper applications from App Market.

27. How can I search for data or apps on my tablet?

Ans. Keywords into the search box and hit the search button. To limit your search to a particular type of data, tap the "g" icon and select Web, Apps or Contacts.

28. How can I lock my device?

Ans. Tap the Power button. Press Menu > Settings > Security > Setup Screen lock. You will be presented with four (4) choices: 1) None. 2) Pattern: set an unlock pattern that you must draw onscreen to unlock the device. 3) PIN: set a numeric combination of

29. How do I change my keyboard layout?

Ans. JoyPad 71/81 does not support to change keyboard layout.

 

Accounts

30. How do I configure user accounts?

Ans. The JoyPad uses Google Accounts. Press Menu > Settings > Accounts and Sync to manage account settings.

31. How do I set up and sync with my Google account?

Ans. The JoyPad will prompt you to input a Google account when first setting up the device. However, you may also add additional Google accounts on your device to sync your mail, contacts and calendar with Google. Select Menu -> Settings -> Accounts & sync.

32. How do I back up my Google Account data?

Ans. Your Google contacts, calendar and GMail are automatically backed up to Google servers. Android Market also logs downloaded apps so you can restore them if your phone is reset. The Downloads section of Android Market allows you to view your download.

 

Applications

33. Where is Application Market?

Ans. Android Market icon can be found on the Home screen. Or you can find it in Menu->App Market.

34. How can I access Google Android Market?

Ans. Procedures are 1. Check the internet connection, 2.Make sure Google Account properly configured. 3. Tap the [App Market] icon on the Home screen.

35. How many apps are available for my tablet?

Ans. Android Market features more than 200,000 applications. Any app compatible with Android 2.2 should run on your JoyPad 71 / 81. Due to hardware differences, some apps may not be properly optimized for tablet operation and may not work properly.

36. How do I clear my search history on Market?

Ans. Press Menu on the home screen, then > Settings > Applications > Manage applications > All > App Market > Clear data > OK.

37. How do I remove installed apps?

Ans. Tap the Settings > Applications > Manage Applications > Downloaded and from there select app and press Uninstall.

38. How do I install applications to my Micro SD card?

Ans. By default the first priority is to install app to micro-SD card.

39. How do I enable automatic updating for my applications?

Ans. To update individual applications, run Android Market and select the Downloads tab. If an update is available for any of the installed apps, an icon will indicate that a newer version is available. Tap the icon to begin the update process. Choose th...

40. How can I download or purchase applications through my device?

Ans. Please use the App Market to browse for free and paid applications.

41. Does JoyPad 71/81 support Adobe Flash content? How do I display Adobe Flash content?

Ans. The JoyPad does not support Adobe Flash contents since its third party function. However, if you want to know the updates. You can check Adobe Flash website http://www.adobe.com/products/flashplayer/systemreqs/ for more information.

42. Can it connect to Facebook, MSN, Yahoo and YouTube?

Ans. Yes. It can hook up any social networks. You can tap the YouTube application icon to quick access videos.

43. Can I run Java applications on my tablet?

Ans. The JoyPad 71 / 81 does not support Java. But you can search and try third party java application from App Market.

44. Does it support MS office?

Ans. Yes. You can compose, edit, and present office on the tablet. Please be reminded that you can only use this function with memory card inserted in the memory card slot.

45. How do I open MS Office or PDF documents?

Ans. JoyPad 71 / 81 has pre-installed Office Suite application. This program supports Microsoft Office 2007 files including Word, Excel and PowerPoint with the file formats: .docx .doc .txt .xls .ppt. pdf. Use your File Browser to open documents or start up.

46. Can it read e-book?

Ans. Yes

47. How do I read e-books?

Ans. The pre-installed iReader or MyBook app allows you to read e-books. Simply put your ebooks in your /sdcard/books folder, iReader will detect ebooks automatically. Supported ebook file formats are: CHM, UMD, TXT, PDB, HTML. You can also download and install.

48. Can it play games?

Ans. Yes. You can download and play as many games as you want via android market.

49. What should I do if JoyPad become slow when running some games?

Ans. but it is not designed for full functions, so it is good for basic games like puzzles, board games. For those games with 3D accerlation, graphics animated arcade games, are not recommended running on JoyPad.

50. How do I save bookmarks in the Web browser?

Ans. Tap the star mark at the top right side of the URL bar.

 

Email

51. How do I setup Gmail?

Ans. Manual setup for mail, check procedure first at http://mail.google.com/support/bin/answer.py?answer=13287 http://mail.google.com/support/bin/answer.py?answer=180193
(1) POP3
a. id: (your id)
b. password: xxxxxxxxxx
c. POP server: pop.gmail.com
d. Security type: SSL (Accept all certificates)

(2) SMTP
a. id: (your id)
b. password: xxxxxxx
c. SMTP server: smtp.gmail.com
c. Security type: SSL (accept all certificates)

Give this account a name (optional)
Your name (displayed on outgoing messages): (Your name)

52. How do I access e-mail?

Ans. There are 2 options: (1) Tap the Email icon on the screen and enter your email address and password for your Exchange Server (2) select [Manual] button when add new account to setup email for Gmail. For Gmail settings, please visit http://mail.google.com/

53. How do I create and use an email signature?

Ans. Setting up a signature is easy. In the Email app, select Menu > Account Settings > Signature. Once you configure an e-mail signature, it will be added automatically to all outgoing e-mails.

54. Can I sync my Hotmail or AOL contacts to my tablet?

Ans. The Android operating system currently only supports synchronizing with Google accounts. You may export your contacts from Hotmail, AOL or other mail service and then import them to Gmail. Please refer to your mail provider for details about exporting.

55. How do I view pictures in my e-mail?

Ans. In GMail, tap the Show Pictures button that appears at the top of the message to display embedded images. If images are attached but not embedded in the body of the e-mail, the filename(s) and thumbnail image(s) will be shown at the bottom of the message.

56. Can I use any of my personal email addresses to send/receive email?

Ans. The device supports POP3 and SMTP accounts. Some free email accounts
are not supported on mobile devices. Check with your email provider to see if
you account is supported.

 

Connectivity

57. Can I connect JoyPad to computer with USB cable?

Ans. No. JoyPad 71/81 has a special design as "host mode" to connect many "slave mode" USB accessories to expand features.

58. How can I connect to USB device while charging?

Ans. It's recommended to fully charge first. Remove charging pin, then plug USB device to adapter.

59. Do I need a Wi-Fi adapter to connect to the Internet?

Ans. No. The Wi-Fi adapter is built-in to the device.

60. How do I transfer files from a micro SD card to internal storage?

Ans. Using a File Browser app, "copy" the files from the / sd card directory and "paste" to the other sub-directory under / folder.

61. Can I send multiple photos through Bluetooth?

Ans. No. JoyPad 71/81 doesn't support Bluetooth connectivity.

62. How can I send a file to other Bluetooth device?

Ans. No. JoyPad 71/81 doesn't support Bluetooth connectivity.

63. How can I access internet?

Ans. You can choose to use the following options to access internet:
(1) Using Wi-Fi connection.
(2) Using USB adapter + LAN cable (RJ-45) to connect to a local network with internet access.
(3) Using USB adapter + 3G dongle to direct access internet.

64. My Tablet can't find my WiFi station ID, but I am sure the WiFi station is working well, what should I do?

Ans. Please check your WiFi station setting, if it's ID in hidden mode and disable hidden mode. If your Wi-Fi network is set as hidden, it won't be found by the auto scan.

65. My Tablet connected to WiFi station, but it still can't access internet?

Ans. Reasons might be:
(1) Make sure your WiFi station in normal working condition to connect to internet. For example, you are sure your computer's Wireless function working well with your WiFi station and connected to internet.
(2) Some public free WiFi station

66. The WiFi connections drop sometimes, what should I do?

Ans. Please make sure that:
(1) WiFi station is working in good condition.
(2) Keep your Tablet staying within 5 meters signal range of WiFi station without any block like wall or partitions.
(3) Check if the WiFi setting, especially the WiFi sleep policy.

67. What is Wi-Fi tethering? Does JoyPad 71/81 support tethering?

Ans. Wi-Fi tethering means sharing your internet connection with other devices. Your JoyPad does not support WiFi tethering.

68. How can I share my internet with a computer by USB?

Ans. JoyPad 71/81 does not support internet sharing.

69. How do I set up a VPN connection on my tablet?

Ans. JoyPad 71/81 does not support VPN connection.

70. How can I prevent Wi-Fi disconnecting while downloading?

Ans. Press MENU on the home screen > Settings > Wireless & networks > Wi-Fi settings > MENU > Advanced > Wi-Fi sleep policy > Never.

71. Does JoyPad 71/81 support GSM or 3G internet?

Ans. Yes. JoyPad 71/81 support USB 3G dongles with USB adapter. However, supported models are limited to some USB 3G dongles only. Please read the Appendix on the user manual to check what 3G dongles supported. Supported 3G dongles are: For TD-CDMA network: TD

72. How do I access internet with 3G/GPRS connection?

Ans. Add a 3G card from Setting->Wireless & network->3G network settings->Add 3G networks. And read chapter#32 3G Settings on the user manual. Also check the Appendix on user manual to see what 3G dongles supported.

73. How do I turn off my 3G/GPRS connection?

Ans. Setting->Wireless & network->3G network settings->3G networks. Tap on the active 3G network to switch off 3G.

74. How can I see memory card contents by connecting JoyPad 71 / 81 to computer with USB cable?

Ans. JoyPad 71/81 can't directly connect USB port to computer to see memory card contents since it was design to be in "host mode" to connect mode "slave mode" USB accessories through USB adapter to expand its features. Procedure is offline approaches:
power.

75. How do I add files (music, pictures, and videos) to my device?

Ans. Copy the music files from your computer onto a SD card with USB card reader or USB storage device (ex. flash disk), safely unplug from computer, then plug it to USB adapter which is connected to JoyPad 71/81, and on the Tablet, use the File Browser application.

76. How do I configure Wi-Fi access?

Ans. The JoyPad will automatically connect to any available Wi-Fi signals. Tap the Wi-Fi icon in the upper right corner of the display to view details about the current connection. Tap Settings to configure additional Wi-Fi options.

77. How do I transfer data from my PC to my tablet?

Ans. See FAQ#47. Connect your tablet to your PC is in offline or network approaches.

78. What do I do if I accidently put my SIM card in the Micro SD slot or vice versa?

Ans. Please contact Authorized Service Center to properly repair.

 

Battery

79. How long does the battery last?

Ans. In Standby Mode (limited and basic functions), the JoyPad 71 / 81 can last up to 10 hours. Continuous video playback for maximum 2-3 hours. Battery capacity is 1800 mAh.

80. Do I have to charge the battery before use? And how long should I charge the tablet?

Ans. You should charge the battery for at least 4 hours, but you can use the device while it’s charging. Use the included power adapter to charge; this device does not charge via USB cable.

81. Can I charge the Tablet with USB port?

Ans. No. USB charging is not supported by JoyPad 71/81. Please charge Tablet with standalone charger to charging pin.

82. How can I make my battery last longer?

Ans. Some options and functions could consume or drain the battery quickly. It's recommended to
(1) Turn off Wi-Fi when it is not needed.
(2) Lower the screen brightness or configure the screensaver ON.
(3) Turn off any unused background applications. Menu

83. How do I remove or replace the battery?

Ans. JoyPad 71 / 81 has a built-in, high capacity battery of up to 1800mAh. It is not necessary to remove or replace the battery. If you are encountering problems with the battery, please contact a KINGCOM Authorized Service Center for checking.

84. Why does the device feel hot when charging the battery, browsing the internet?

Ans. After using the JoyPad for a long time, the device may become warm due to accumulated heat from the working motherboard, LCD module, or the battery. This is normal for tablet or other portable devices, and in most cases should work fine.

85. What do I do if the battery consume fast?

Ans. You can turn off some unused applications with Task Manager, lower the brightness, and lower the sound to lessen power consumptions. Android system will automatically calibrate battery status when the initial usage of the device for few days.

 

Camera

86. What are the camera specifications?

Ans. JoyPad 71 / 81 built-in a 0.3 megapixel front camera for photo taking and video conferencing.

87. Does the JoyPad have a flash for taking photos or recording video?

Ans. The JoyPad 71 / 81 does not have a flash. Taking photos and recording video are limited to front camera only.

88. Does the JoyPad have a flash for taking photos or recording video?

Ans. The JoyPad 71 / 81 does not have a flash. Taking photos and recording video are limited to front camera only.

89. How can I save pictures to local-disk?

Ans. Please check firmware version from Settings -> About device -> Build number, if the build number is below v1.2.1-20110325, it's an old version, it is recommended to upgrade to new version v1.2.2 above to fix this problem. Before you upgrade to new version.

 

Video

90. What kind of video format supported by JoyPad 71/81?

Ans. MPEG1/2/4, MJPG, H263, H264 are supported.

91. What should I do if video playing back slow or distortion?

Ans. Although JoyPad could play most of the videos, however, the recommended video format is mp4 with 800 x 480 resolutions below and with frame rate below 24 fps. Make sure the video format meet the requirement before you transfer to the Tablet.

92. Does the tablet support RMVB files?

Ans. JoyPad 71 / 81 does not support RMVB video format. However, some third party applications available in the Android Market support the said video format, it is suggested that you convert RMVB to MP4 format. You can download a freeware Micro Video Converter.

 

Phone

93. Can I voice call to another cell phone number?

Ans. No. JoyPad does not feature voice call.

94. Can I use Skype to call over internet?

Ans. Skype is third party applications which are not pre-installed in JoyPad 71/81. Customer might install and test by their own.

95. Does JoyPad 71/81 support SMS and MMS? Is there a maximum size for MMS messages?

Ans. JoyPad 71/81 does not support SMS/MMS.

96. How do I assign multiple phone numbers to a single contact?

Ans. Open the Contacts application, select the individual contact, then press MENU > Edit. The "+" icon allows you to add additional phone numbers. You can also add other details like email, postal address and more by tapping the "add" option.

 

Power

97. How do I turn off the vibration on virtual keyboard?

Ans. Uncheck MENU > Settings > Sound -> Vibrate.

98. When does the screen turn off?

Ans. The screen turns off after a defined time period. You can change the timeout setting under Settings -> Display -> Screen timeout.

99. What are the available power management options?

Ans. Options are:
(1) Turn on sleep mode by pressing Power button once. Press Power button to resume display mode.
(2) Re-configure screen timeout: adjust Settings -> Display -> Screen timeout.
(3) Turn on Airplane mode: (a) long press Power button, select A

100. What happens if I forget my screen lock pattern, PIN or password?

Ans. After you failed attempt to unlock the screen, it's recommended to ask the Authorized Service Center to flash the software to unlock. Warning!!! All configurations will be reset to factory default and all the data will be lost on local-disk.

 

Sounds

101. Why there is no sound when I plug in headset or speaker?

Ans. Please check Settings -> Sound -> Silent mode, and check if the Volume at zero. Just turn it on and adjust the volume. Check also the plug if it is standard 35mm plug. Check if the external speaker power on and volume tuner at the right volume.

102. How do I set a ringtone for incoming calls?

Ans. JoyPad 71/81 does not support voice call.

103. How do I switch my device to silent mode?

Ans. Press the VOLUME DOWN button on the handset until it vibrates. Alternately, long press the POWER button for a few seconds and then select Silent Mode from the Phone Options menu.

 

System

104. How do I set my music as an alarm sound?

Ans. JoyPad does not include any alarm application, you might need to download and install third party alarm application from Market and test.

105. The tablet become slowly, how can I speed up JoyPad tablet?

Ans. The tablet become slowly because it runs more tasks concurrently, you can use Task Manager to kill/release some unnecessary tasks.

106. What should I do if tablet hang up?

Ans. By resetting your tablet, you can restart tablet. However, all ongoing data in the applications will completely disappear.

107. How do I adjust the sensitivity of Touch screen?

Ans. You can re-configure sensitivity of touch screen by checking Settings->Touch panel calibration, use stylus pen or plastic side of a ball pen pin 4 times at the corners and pin 1 time in the middle, the touch screen will be calibrated.

108. How do I use the multi touch screen?

Ans. Multi touch technology allows you to control your computer with one or two fingers simultaneously. A double click is equivalent to tapping a finger twice. Scrolling web pages is as intuitive as moving your finger up and down a page. Use two fingers to z

109. How do I access internal system settings?

Ans. All the internal system settings are optimized to protect and keep the system stability. Although customer can download some tools or utilities from App Market, it is not recommended to alter any system settings. Any accesses, alternation are considered.

110. Where is media content stored?

Ans. Files downloaded from the website are stored in the /sdcard/download directory on the micro-SD card. You can use the File Browser app to browse content on the device and create your own directories to organize files.

111. Where can I read the licenses for open source code?

Ans. Open source licenses are available under Settings > About device > Legal information > Open source licenses.

112. Can I connect a mouse, keyboard, or monitor?

Ans. JoyPad 71 / 81 does not support connecting these devices.

113. How do I reset my tablet back to the factory default settings?

Ans. By resetting your tablet, it will completely erase all personal data. Please backup any important data or contacts before proceeding. Press Menu on the Home screen, then Settings > Privacy> Factory data reset > Reset tablet.

114. How do I install or remove micro SD card?

Ans. Install and remove micro-SD card is quite simple. Make sure the micro-SD card is on the right direction to insert to Tablet. To eject micro-SD card, push the card once, it will automatically eject.

115. How can I tuning the Tablet performance?

Ans. The performance depends on concurrent tasks, software complicity, and memory occupied by applications. If you encounter lower performance, you might consider killing some un-useful tasks, uninstalling heavy-weighted applications and install similar but lighting.

 

Sales and Support

116. Where can I get additional product details?

Ans. Please visit KINGCOM website www.e-kingcom.com for additional product information.

117. Where can I buy the JoyPad?

Ans. The JoyPad is available through KINGCOM authorized dealers and chain stores. Please visit KINGCOM website to see [Where To Buy] information.

118. What is the product warranty?

Ans. The KINGCOM warranty covers parts and labor for one year.

119. Where do I find online support?

Ans. You can find product information and download the user guide and this FAQ at the KINGCOM website at http://www.e-kingcom.com/

120. Who do customers call for technical support or warranty issues?

Ans. Please visit our website to see where is Authorized Service Center and the contact windows.

121. Is it NTC approved?

Ans. Yes.

122. How long is the warranty?

Ans. One year warranty included parts and labor.